Introduction
At Art Treasure Shop, we are committed to providing our customers with the best products and services. If you are not satisfied with your purchase, we offer a comprehensive refund policy to ensure that you are fully satisfied. Please read our Refund Policy carefully before making a purchase.
Refund Eligibility
To qualify for a refund, the item must meet the following criteria:
- The item must be unused and in its original condition.
- The item must be in the original packaging.
- The refund request must be made within 30 days of receiving the item.
- Proof of purchase or order number is required to process your refund request.
Non-Refundable Items
We do not offer refunds for the following items:
- Items that have been used or damaged by the customer.
- Gift cards, downloadable software, and other digital products.
- Sale or clearance items, unless specified otherwise.
How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact us via email at contact@artreasure.shop within 30 days of receiving your item.
- Provide your order number, item details, and the reason for the return.
- We will review your request and send you further instructions on how to return the item, if applicable.
Refund Process
Once your refund request is approved, we will process the refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Exchanges
If you received a damaged or defective item, you may request an exchange instead of a refund. We will cover the cost of return shipping for exchanges due to damaged or defective products. Please contact us for more information on exchanges.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part (e.g., receiving a wrong or defective item).
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated date. By continuing to use the website or purchasing products after such changes, you agree to the modified terms.
Contact Us
If you have any questions regarding our Refund Policy, please contact us at:
Email: contact@artreasure.shop